Did you decrease the default preheat and load SS TCR into one the profile? If no, download a SS TCR csv file from steamengine website, load the csv file into one of the profile, temp set at 400F, decrease preheat to 15 and set fire wattage to 30w.
Build a spaced coil at 0.3ohm, juice the wick, put on the tank, select the SS profile on the mod and let it idle for 20 seconds.
Pulse fire it before vaping, make sure ohms are consistent and hopefully it works for you.