[warranty service during covid-19 pandemic]

Thanks. I was hoping they were still up, and running.

[DNA 250c dead]

Hey Sedoco,

I put in a ticket for my device, today. I don't know if their warranty service is up and running, during the pandemic. Try it. It's a waiting game, from there. This is Friday afternoon, after all.

[warranty service during covid-19 pandemic]

Hi,

Does anyone know if warranty service is still in operation, during the outbreak? My Lost Vape Drone went south on me. First, it read newly charged batteries at 70%. When I pulled the batteries, and put in a different pair, the screen went blank, and it wouldn't power up. I have backup devices. But, I love my Drone. Thanks in advance.

[250C mod. Screen on when charging?]

Muchas Gracias for the reply, Wayneo.   I was hoping there was some trick I was missing. Best, TXMY

[250C mod. Screen on when charging?]

Hi,

I was wondering if there was a way to have the screen on, while charging through the usb port?  Thanks in advance! TxMy

[Triade dna 250 bottom screw not tightening?]

It would help prevent fatigue, for the plastic threads. Or, at least prevent further degradation.

[new DNA 75-C questiuons (orobably for staff)]

Is the 75C still a single battery device? or, is two, or maybe even 3 batteries an option? When can we expect a 200 C, and/or a 250C?

[Triade dna 250 bottom screw not tightening?]

you can try putting loctite on the bolt, and just tightening until it reaches the point where it spins.
https://www.amazon.com/Loctite-37418-Strength-Threadlocker-6-milliliter/dp/B000FIXQXK

[Therion DNA 250 166W - (Check Battery)]

Hi, I had the same happen, just last week. It was sitting on the charger, overnight. Nick at evolv said it's likely the daughter board/usb went south. My takeaway from this is I will never charge batteries via usb, again. I have two external chargers. So, there's no need. I'm waiting for the 200, or 250C to come out. After that, my last surviving escribe mod will be my backup mod.

[Mod won't turn on, after sitting all day]

Thanks to you both, ChunkyButt200, and dwcraig1.

[Mod won't turn on, after sitting all day]

Thanks. I was hoping I could just resolder a wire to the daughter board. But, that would just be too easy.

[Mod won't turn on, after sitting all day]

Yes, 5.11 volts, standing. Here's a screen shot with the mod firing. It drops to 4.96 volts, according to device monitor.
BTW, at first, the battery charge was reading at 63%. But, it would not charge. After a hard reset, that disappeared.  

[Mod won't turn on, after sitting all day]

Another quick question: Since it will work with power supply selected, but won't power on when set to lipo, how is it getting power? Is it the daughter board that's the problem?

[Mod won't turn on, after sitting all day]

Hi, Thanks. It's an HCigar VT133. Yes, it will vape when I set it to power supply. And, it works when I unplug the usb. Is it alright to use it, this way? There was a warning not to use it on batteries, in this manner. Is this just a cover your own ass liability warning?

[Mod won't turn on, after sitting all day]

This is the third mod I had go south on me, in the last few weeks. Two were old Hana V200's. Since they're both 2 years old, I guess that is to be expected.

[Mod won't turn on, after sitting all day]

Okay, after getting my mod going, and a new chip, it seems like something went south, again. Not sure why. It had about 87% charge, when I last used it. Now, it gives me check battery message, when on escribe. It simply won't turn on. Symptoms are somewhat different. Battery tray, or chip? Any guesses? I reopened my case with Warranty service. I'll see what they have to say.   

[Big Problems with Warranty Service]

That is exactly what i plan to do. I also have the 30Q csv saved.

[Big Problems with Warranty Service]

[Big Problems with Warranty Service]

I will be damned. It worked. Ooops. In my defense, I will have to say that this wasn't required, the first time I got the chip replaced. I'm done, here. Apologies to Warranty service.

[Big Problems with Warranty Service]

I installed it. As I suspected, it changed nothing. The 3rd cell should not be showing, at all. Yet, there it is. It has an abnormally high reading, for a phantom cell. What about the 0 charge/watt hours, and 0 battery level on two fully charged 30Q's? What does that tell you? Is it another bad board, or did the tech break the mod, itself?

[Big Problems with Warranty Service]

I'm not sure what that has to do with the problem. Even if you don't uncheck the 3rd cell on device monitor, it simply shouldn't show up, with 1.2 sp5. Also, it reads higher than the phantom cell that showed on device monitor, before 1.2 sp5 was released. So, it isn't normal, even if it were in 3 cell mode. Yes, it is the stock dna settings. I never attempted to customize. It won't start up, at all. Tethered to the usb, I get a screen that shows 0 ohms, and 0 battery. Otherwise, it's Evolv's stock opening screen, until you release the fire button. Then, nothing.
When you asked me to post the screen shots, did you have something in mind that you might be able to share with me?
What does the fact it fails to read ohms on an installed coil, and the 0 watt hours/0% battery showing on fully charged Samsung 30Q's tell you about the problem? Is it a hardware issue, other than the chip? That's what it seems like, to me. I was told that they simply had to realign the chip. But, this one doesn't have my settings on it. It's stock settings. I checked the serial number. And it's new. So, is it a bad chip?

[Big Problems with Warranty Service]

 I notice that there is now a 3rd cell showing. I installed 1.2 sp5A, so this is off, as well.

[Big Problems with Warranty Service]

Nick didn't make the mistake that caused the problems that made it necessary to send it in twice. Nor did he cause whatever problems it now has. But, someone at evolv warranty service has dropped the ball, twice. And, this time, it seems that the mod, itself was damaged: ohms read 0, watt hours read 0, battery pack reads 9.16v, batteries each read 4.16v.

[Big Problems with Warranty Service]

With a tank on, it reads, "Check Battery". If the battery terminal is now bad, I am not going to be happy with Nick. He promised to take it apart himself, and make sure the sister board was properly aligned, etc.

[Big Problems with Warranty Service]

Okay, so I submitted my mod for repairs, twice. The first time, I waited over 2 weeks (3, including shipping time back and forth). When I got it back, the down button was stuck the first day, and it just wouldn't fire. I just got it back, today. Now, it won't turn on. Plugged into escribe, it shows 0 battery, on two fully charged 30Q's. I can only guess that either it was damaged, or it wasn't put together right, for the second time in a row. I put my first repair request in on March 1. I have shipped this to evolv, twice. Each time I get it back, the problems become worse, not better.