I called the store where I purchased it from - they have a 30 day return policy (which unfortunately - I've had it more than 30 days) - but they said that they would take a look at it anyway- I hope they just give me a new one. If that scenario doesn't come thru - I opened a repair ticket w/evolv - hopefully I can send it to evolv and they can repair it. Edit: I don't believe I did a hard/soft boot last time I ran escribe... I just uploaded a csv file for titanium via sweet spot vapors for there .04mm titanium wires which worked flawless in my case. vape safe tonyc