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0% battery at 3.5V


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Hi, I need help. 

I bought a new dna75c device that's not working properly. It gives me 0% battery at 3.5V.

I checked battery cutoff on Escribe and it's set to 2.7V, however I have 3.5V on the battery when I go charge it, while in other dna75c devices I own, the same battery is drained all the way to 3V,before it gets to 0%.

I can't figure out what's happening. Can you help? 


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