Dna250c connectivity issue

[BLIND J]

i have a think vape finder 250c that when plugged into computer w/ batteries shows its charging  and shows red light. with no batteries says clock error but in either case cannot get escribe to recognize a device is connected. i did not get user manual so am wondering if i am missing something simple. Escribe says to unplug and replugin device which ive done and i even here the ding don to let me knoe ive plugged something in. FYI i am using up to date windows 10 computer if that makes a difference

[dwcraig1]

Early versions of Escribe  didn't support DNA75C and DNA250C, They require Escribe 2.0.  Just a thought.

[BLIND J]

i just downloaded new version of escribe suite and my device shows up in devices and printers but not in escribe. also in escribe i have the version that does have c option however ill make sure it is 2.0

[BLIND J]

completely awesome i did a google adding (2.0) and it did a down load and added correct settings even though it said up to date when i origanally did update and enabled look for updates thank you very much redoing the correct download solved issue. the version i had which did have a color optin apparantly was not up to par.