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Posted

Box works but it drains batteries even in sleep. 8am to 12.30pm, from 99% to 0. Not being used. 

Here the situation.

Do u guys think I am going to fix it changing only the resistor like or will i need to change also the capacitor?

 

Or... What else?

Can not find any information about those components :(

P_20170717_123921.jpg

Posted

just RMA it, open ticket, they will swap a new board for you.

That's a nice thing purchase evolv product.

I encounter that kind of issue last time.

Posted

I have just done it, thanks.  Customer care is AMAZING!!!

Only a question: is there a way to ship it to the USA from Europe (Italy) without spending kind of 30 euros? They need a trackable shipment and as far as I know with DHL etc it is going to cost me 30 euros or even more. And since a new board in UK is like 50, don't know if it does worth it...

  • 2 weeks later...
Posted

Im sorry bro..coz im staying in asia, which is Malaysia. Last time I send by prepaid international postage for small packaging with tracking..and its cost me around 5usd.. then they will ship back to us with tracking with no cost at all..im so happy with their service.

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