brianvape Posted December 16, 2015 Author Report Share Posted December 16, 2015 My wismec broke after two days of use. Not sure who to send it to. Link to comment Share on other sites More sharing options...
digatel Posted December 16, 2015 Report Share Posted December 16, 2015 Normal protocol would be to open an RMA ticket with the B&M or online vendor you bought your device from and they should inform you what actions should be taken. I would imagine that if it's only 2 days old, it should still be under warranty. Although Evolv, to my knowledge, have given impeccable service to those that have opened RMA tickets with them, I feel they should be a last resort, unless you bought the chip directly from them. With that said, I am sure they will do everything they can to remedy the situation otherwise. So, I would contact the vendor you bought the device from first, and then Wismec, and if all else fails, Evolv. Link to comment Share on other sites More sharing options...
digatel Posted December 16, 2015 Report Share Posted December 16, 2015 Do you mind me asking what exactly is wrong with it? You would be surprised at what a little troubleshooting can do...you definitely came to the right place. Link to comment Share on other sites More sharing options...
brianvape Posted December 16, 2015 Author Report Share Posted December 16, 2015 the screen went black, won't connect to e-scribe, won't fire. pretty much a brick. Link to comment Share on other sites More sharing options...
digatel Posted December 16, 2015 Report Share Posted December 16, 2015 brianvape said:the screen went black, won't connect to e-scribe, won't fire. pretty much a brick. Are using a Windows computer, or a virtual machine, using a Mac or Linux? Link to comment Share on other sites More sharing options...
brianvape Posted December 16, 2015 Author Report Share Posted December 16, 2015 when it worked i was using a macbook and the guys at the vape shop set it up using a windows. But after it broke it won't hook up to any computer, nor will it hit. Link to comment Share on other sites More sharing options...
EvolvEDdna200owner Posted December 16, 2015 Report Share Posted December 16, 2015 A great number of users here have had issues with virtual machine on mac. Try getting on a PC with the latest version of escribe installed and try to connect to it. Try to do a factory reset. Link to comment Share on other sites More sharing options...
brianvape Posted December 16, 2015 Author Report Share Posted December 16, 2015 before it broke i had no problems using a mac, but after it broke it won't connect to anything. It won't even fire. When it was working it was a awesome box. This was my first expensive box mod and its the only one that has broke. lol all my cheep ones still work. Go figure! Link to comment Share on other sites More sharing options...
digatel Posted December 17, 2015 Report Share Posted December 17, 2015 Yes, the reason I asked is because the same thing happened to me. When I got my DNA 200 everything worked fine, but as soon as I try to update the firmware on my iMac, using Virtual Box, everything went black. I tried everything and nothing worked, until I bought a Windows tablet. As soon as I plugged my device into the Windows computer, it lit up like a Christmas tree...unfortunately, it seems to be a hit or miss with the virtual machines, because it has worked for some, but not others. My suggestion is to to plug it into a Windows computer and then reboot the computer while it's plugged into the computer and see if that solves your problem. Link to comment Share on other sites More sharing options...
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