I had the same thing happening to my paranormal. The bottom of the mod had broken its track. Go thru evolv warranty and get a warranty return approval. Once approved print it out and include it with you mod when you ship it out. I just got mine back on saturday, I was blown away by how fast it got finished! I sent it out on Tueday, had it back fixed by Saturday! I was very impressed with the entire experience. I would definitely recommend the warranty service from evolv!