jkang117

Good news! I contacted Evolv themselves and they sent me a link to an updated version of the software, which fixed all my problems immediately. Thought I was up to date, but the escribe software didn't alert me at all to one. Worst case scenario, you may have to go into My Devices and right-click Remove Device. I don't think I had to, but that might be an additional step to be aware of. Here's the link: https://www.dimensionengineering.com/software/SetupES_2016-02-29.exe

Gave it a shot, but no go. Actually right-clicked the "Unspecified" icon this time and selected "Remove Device", then rebooted. As soon as the computer started back up, it went through the full device installation/recognition process - then went straight back to being "Unspecified". I'm hoping it wasn't something dumb like the store clerk disconnecting the Vape without disconnecting in My Devices first, and now the whole chip is bad or something. I guess I'll take it back Monday to see if it works on their computer, and if it doesn't I'm sure I'll be coughing up another $25 plus shipping for a new one. Thanks for the try though, it gave me hope if only for a few seconds.

So I just bought a Vaporshark DNA 200 today, and had it set up in-store via escribe for quick immediate use, and a bit of a tutorial with the software. I'm now at home attempting to connect to my own PC running Windows 8, and the device refuses to be recognized. The escribe software continues to insist no device is connected, and within my Devices, the DNA 200 chip is labeled as "Unspecified". I have tried rebooting my computer of course, and searching online for a driver file to install myself. I'm hoping someone has heard of this issue or has a fix for it, because Google seems to have nothing for me. If there's a way to hard reset the chip, I'd absolutely be willing to try that out as well. Thanks for any help you guys can offer.