Hey BlueAussie, I also had this problem with the battery getting loose internally somehow and my Tugboat dna 200 also got unbearably hot. It worked with the loose battery for a little when i was sitting in a vape shop waiting for an interview and it just shuts off... tried everything i could to get it to turn on but no luck. So I contacted the nearest flawless shop around and explained my problem. After a 3 hour drive i got to the shop and showed them my device which was off but untouchable because it was so hot. Within seconds they just handed me a brand new one and said sorry for the inconvenience they also gave me some juice to try because he felt bad i had to drive so far... In short Flawless has amazing customer service!
