Yea I wished I did purchase it from eciggity, because I accidentally sent them a email when my vt200 went dead and they got back to me I think within the hour. But I got mine from ecigcity and there terrible. I had the vt200 it did the exact same thing as the efusion did and it took them weeks to even email me back. When they finally did they said send In the defective mod and email them the tracking number, and as soon as they receive the email my replacement will be sent out. So after I did that I was waiting a addition 2 weeks I started to wonder and then they email me back and said they are no longer selling or doing anything with hcigar. How can they make it right so I said I want the efusion, and it worked flawlessly until the morning it went dead. I just think there a terrible company with terrible customer service.