hi i had the same problem with thicker juices i send mine right back after the weekend to my vendor unfortunenally cost me 20% of the price, so no phoenix or any thing else from Council of Vapor again in this life mailed them twice one for what kind of settings i needed to use on the dna and one mail about the juice and burn problems they where to busy i think they replyed some days after i send it back with a answer on the settings that it had to be kanthal, on the juice problems till now no awnser.