Guess here's a bit more info: - I had this working fine for 2-3 months then it just stopped working one day. Never been dropped not exposed to water - I've tried numerous batteries, they're all the same results. - Verified if the fuse was blown, its not. Read somewhere on this forum to jump the B+ and skip the fuse, still nothing. - used a multimeter to verify all pins from the reverse battery protection has good paths to the DNA200 board. - verified there is 7.4V going into the DNA200 board - checked the entire DNA200 board to see if there is any other burnt resistors, nothing wrong that I can see with a flashlight and magnifying glass. As for the support, I went to http://www.evolvapor.com/index.php, Send message and it brought me to http://helpdesk.evolvapor.com/index.php?a=add to create a ticket. I dont see any other way to contact Evolv. Attached are pics of escribe. Thanks in advance for any help and suggestions.