Dobber

I am running Escribe on a Mac. I updated to 2.0 sp30.5 and connected to my Hyperion DNA 100C. It shows "Evolve DNA 100 Color connected on USB" in the top right corner of Escribe. When I go to Tools -> Apply Service Pack, I get the pop-up window listing Service Packs, but in this screen the DNA 100C is not listed. I see all the other models, but not the 100C. When I use the device monitor I see the current firmware is 1.1 SP45 INT. I am in the US and downloaded the US Service pack of Evolve SP30.5. It seems the firmware is the original INT from the factory. How can I upgrade? Is something wrong with my setup? Can I download the individual model files somewhere so I can manually open them in the 'Apply Service Pack' screen?