jmccarran

Okay guys so it has been a few days now. I have finally heard back from Roger at Opus on 09-05 and he instructed me to mail it to him. He told me he would send a new mod to me today which never happened as I never received a tracking number I requested from him. My problem is I will be sending my mod that is broke tomorrow morning but if I do not receive something confirming that he indeed sent a replacement mod then that is cause for concern as obviously I am sending mine in and not getting anything back in return. I have emailed him a couple of times and he has straight up ignored me since I originally heard back from him. He never asked my name, where to send the new mod, never asked for a receipt from me confirming I legit purchased and I just feel this is an extremely odd way of doing business. I am having issues trusting sending someone something I paid $230 for without knowing what will happen. I really like the Opus 200 mod but this is no way to treat a customer. I know obviously he is probably having to respond to multiple issues but that is besides the point. Build the mod correctly the first time and test the hell out of it before sending it out and forums full of complaints obviously wont exist. Just venting frustration here and its not aimed at anyone but I am just not happy at all. I just received a Hana V200 pre-production unit this weekend and so far it has worked flawlessly.

Hello can you guys please help me out. I just received my new blue Opus 200 in the mail this morning and something is seriously wrong. The box came with the battery completely dead and when I plugged it in via USB to my PC the screen lit up and it powered on but the box would not hold a charge at all. The second you unplug it the box shuts off immediately and powers down. If its plugged in via USB you cannot even fire it with an atty attached to use it as a pass through. I have emailed Roger at Opus Vapor and he has blatantly ignored my pleas for assistance and or refused to respond. I cannot believe I dropped this kind of money on my first DNA 200 mod and this is the experience I am receiving. Please respond to this and help me out. I do not want to open the box as I have heard Opus will void your warranty and charge you for return shipping on something that came broken which is just ridiculous. Please email me jmccarran775@gmail.com if you can help.