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bingping

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  1. vs200 charging but not connecting to escribe

    in General Discussion

    Posted

    retird said:



    FAQ from Lost Vape's Facebook Page:

    Q1: Do you have warranty for your products? [open]

    We offer 6 months manufacturing warranty. 

    Q2:I bought a device from a vendor, and now it doesn't work, what should I do? [open]

    Please try to contact the vendor you bought from firstly. As a manufacturer, we do not deal with individuals, but our authorized vendors. These vendors will collect faulty mods and send back to us for repair and replace. 

    We recommend customers to deal with issued vendors to speed up the warranty process. There would be no problems for authorized vendors to take care of their customers. 

    Q3: The vendor I bought from refused to deal with me and ask me to contact you, what should I do? [open]

    If some of the vendors refuse to help fix your issues, they might not be one of our authorized vendors. Please attach an e-copy of your receipt and contact our Repair Center in Ohio US or London UK to schedule a repair. 

    Q4. What are the contact info of your Repair Centers? [open]

    US Ohio: lostvaperepair@gmail.com
    UK London: info@vapegeek.com 

    Q5. What should be included while emails the Repair Center? [open]

    Please attach an e-copy of your receipt and a picture of the mod, highlight the issued vendor and date, and describe the issues of the mod 

    Q6. How long will it take for the Repair Centre to fix my mod?[open]

    It normally takes 2-3 weeks to get your mod back, but it also depends on how busy the center is, what parts needed to fix. We beg your pardon for the delay, and thanks for your patience. 

    Q7. What is your turn around time for replacement? [open]

    It normally takes 2-3 weeks. 
    As our company is located in China, sometimes we need to ask our distributors to do us a favor to help ship out replaced parts and collect faulty mods to ship back to China. 

    Our Repair Centers are recently found in Ohio US and London US. It takes some times to get them move smooth. 
    For any delay, we beg your pardon and patience. And also thanks for your support of our products. We are trying our best to move our customer service better and faster. 
    Thank you for your suggestions
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