Yah I agree. Issue with the DNA chip. Windows7 Pro and other versions also, 2-3 PC and 5 USB cables .... did not work; USB connector is about fine, charging , vaping connecting to the PC but not seen by Escribe. Filled the ticket as per your kind advice, being in the UAE / Dubai will be hard to get it fixed or replaced. I was very much interested of getting the 166 all black from therion now will backup. Was in love with the device look,,, Thanks again, was very helpful chat