[vs200 charging but not connecting to escribe]

...and still waiting.... 

[vs200 charging but not connecting to escribe]

thank you...i tried that but still the same.. i've contacted evolv and vs...now just waiting for a reply

[vs200 charging but not connecting to escribe]

hi, thanks for your replies.
yes the VS vapes as it should..
when i plug it the pc says "usb not recognised"
the one computer (of the two) is my standard one which i ve been using escribe..the other is a newly installed
i dont have the original cable but with both of cables i was updating the vs regurarly, so they are not charge only cables.
i made reboots etc...is there anyway of hard resetting the vs? (or in general dna200?)
should i send it to evolv or vs?

[vs200 charging but not connecting to escribe]

Hi, I owe a vs200 and from yesterday i cannot connect it to escribe..
although that the device charges as it should be it cannot connect to escribe..
i tried different computer and different cables but still no response..
any ideas?
thanks in advance