Brandon Posted October 29, 2018 Report Share Posted October 29, 2018 Some of the first DNA Go boards can occasionally get into a state where they do not respond to button presses or USB. As of this posting, we have received reports of 180 affected devices. Approximately the first 30,000 devices produced might have it happen at some point. We’ve produced about 78,000 boards total. In the spirit of transparency, we’ve created a publicly accessible page which will automatically update from our production and service servers, so that we (and you) can track this as it goes. https://www.evolvapor.com/info/dna-go-stats A few key points: Current production DNA Go devices shouldn’t be affected. If your board was made in October 2018 or later, it shouldn’t be at risk of ever exhibiting this issue. The devices aren’t actually damaged. They’re just in a hardware reset state waiting for a signal that won’t ever come. We found the root cause approximately a month ago, after the first affected devices came in. The problem is in the circuitry that can read an analog microphonic pressure sensor (more expensive than the typical vaping device pressure switches), and since neither the Orion nor any of the other DNA Go based devices that we know of actually use this functionality, we just disabled it. If you send a device showing this behavior to us, it takes about 5 minutes to make the modifications and reset it, so they’re being turned around quickly. Once repaired, your device is no longer at risk of it happening again. So far, only about 6 per 1000 of the potentially affected devices have exhibited this problem. We expect most never will, but that number will increase somewhat as time goes on. We’re extending Lost Vape’s 90 day warranty to 1 year for affected units for this issue only. If you have a device exhibiting this behavior, contact us for a repair ticket at our Helpdesk. 8 Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 1, 2018 Report Share Posted November 1, 2018 This made me soooo happy!! Ty Brandon!! Cant wait to get my Orion back!!!! Link to comment Share on other sites More sharing options...
cmcjra Posted November 3, 2018 Report Share Posted November 3, 2018 I've now purchased 2 from 2 different companies and both died within 72 hours. To spend this kind of money on a pod system to have them both die is ridiculous. This is clearly a much bigger issue than just a few. 1 Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 3, 2018 Report Share Posted November 3, 2018 9 minutes ago, cmcjra said: I've now purchased 2 from 2 different companies and both died within 72 hours. To spend this kind of money on a pod system to have them both die is ridiculous. This is clearly a much bigger issue than just a few. Yea around 30,000 units need fixed. Theyre not Broke!! Mine is on its way back from Evolv now.. Only took lil over 1 week total to send it & receive it back.. Im in PA so its fast for me since Evolv in Ohio. Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 3, 2018 Report Share Posted November 3, 2018 I started return process by messaging Evolv via Instagram.. They got right back to me with RMA link.. Link to comment Share on other sites More sharing options...
Droopydroors Posted November 3, 2018 Report Share Posted November 3, 2018 I have one that is stuck at 7 watts. No matter what setting it's on it only goes to 7 watts. It seems like it may be stuck in replay. Would this be caused by the same issue? Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 3, 2018 Report Share Posted November 3, 2018 10 minutes ago, Droopydroors said: I have one that is stuck at 7 watts. No matter what setting it's on it only goes to 7 watts. It seems like it may be stuck in replay. Would this be caused by the same issue? Sorry to hear that! Im sure someone can answer for u.. Im very new to Evolv & Orion my 1st Evolv device.. Good luck.. Link to comment Share on other sites More sharing options...
cmcjra Posted November 6, 2018 Report Share Posted November 6, 2018 Talked with Nick from evolv. He was amazing. I live pretty close to the company so he allowed me to just drive there with my 2 broken Orions swapped them out and gave me some new pods. While my Orion wasn't working I tried the infinix and it wasn't comparable at all. The Orion has better flavor, produces more vapor, and gives a much more consistent hit. 1 1 1 Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 6, 2018 Report Share Posted November 6, 2018 Received my Orion back yesterday on a Sunday! They sent it Priority.. Only took 1wk to send & receive! Thats Awesome customer service!! Ty Evolv/Nick 1 Link to comment Share on other sites More sharing options...
fish Posted November 7, 2018 Report Share Posted November 7, 2018 Great service from Evolv. Mine stopped responding, it was bricked. I got my RMA from Evolv and in a week my Orion was back and it was better than ever. I think they changed the annoying 5 second draw time. Awesome Customer Service, Thank you all!!!!!!! Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 7, 2018 Report Share Posted November 7, 2018 22 minutes ago, fish said: Great service from Evolv. Mine stopped responding, it was bricked. I got my RMA from Evolv and in a week my Orion was back and it was better than ever. I think they changed the annoying 5 second draw time. Awesome Customer Service, Thank you all!!!!!!! Agreed!! Link to comment Share on other sites More sharing options...
mackman Posted November 8, 2018 Report Share Posted November 8, 2018 Unfortunately my week old Orion stopped responding, emailed a RMA request and 1/2 hour later had it....talk about customer service!! 2 Link to comment Share on other sites More sharing options...
dandiele Posted November 9, 2018 Report Share Posted November 9, 2018 any eta on a firmware to fix this that is user upgrade-able? I emailed the help desk and they said "there is not a software fix for this issue yet" does that mean it is possible that an update will come out soon, just not YET? I got a 2nd orion today and if has a build date of september 11th 2018 but I dont even wanna use it outside of the house from worry it will go unresponsive when i need it. Would be great to fix it at home 2 Link to comment Share on other sites More sharing options...
Austincole Posted November 13, 2018 Report Share Posted November 13, 2018 Is there an easy way to do it at home? Forget about voiding the warranty just say screw it and do it ourselves? 3 Link to comment Share on other sites More sharing options...
mrphilip Posted November 16, 2018 Report Share Posted November 16, 2018 On 10/29/2018 at 2:00 AM, Brandon said: Some of the first DNA Go boards can occasionally get into a state where they do not respond to button presses or USB. As of this posting, we have received reports of 180 affected devices. Approximately the first 30,000 devices produced might have it happen at some point. We’ve produced about 78,000 boards total. In the spirit of transparency, we’ve created a publicly accessible page which will automatically update from our production and service servers, so that we (and you) can track this as it goes. https://www.evolvapor.com/info/dna-go-stats A few key points: Current production DNA Go devices shouldn’t be affected. If your board was made in October 2018 or later, it shouldn’t be at risk of ever exhibiting this issue. The devices aren’t actually damaged. They’re just in a hardware reset state waiting for a signal that won’t ever come. We found the root cause approximately a month ago, after the first affected devices came in. The problem is in the circuitry that can read an analog microphonic pressure sensor (more expensive than the typical vaping device pressure switches), and since neither the Orion nor any of the other DNA Go based devices that we know of actually use this functionality, we just disabled it. If you send a device showing this behavior to us, it takes about 5 minutes to make the modifications and reset it, so they’re being turned around quickly. Once repaired, your device is no longer at risk of it happening again. So far, only about 6 per 1000 of the potentially affected devices have exhibited this problem. We expect most never will, but that number will increase somewhat as time goes on. We’re extending Lost Vape’s 90 day warranty to 1 year for affected units for this issue only. If you have a device exhibiting this behavior, contact us for a repair ticket at our Helpdesk. I have 1 August 28 board programmed September 22 put in Mod device and another a PSO version from a month later. Both seem to be fine so far. Brandon, shoes have a worse sell-thru rate from flaws than this. GREAT JOB AND THANK YOU for advancing the options we have once again. Might you somehow make replay available to DNA250 models from late 2017. Pretty Pretty Please with Flavor of your choice on top. Link to comment Share on other sites More sharing options...
makahiapo Posted November 16, 2018 Report Share Posted November 16, 2018 (edited) I got this from an on-line vendor with a purchase date of October 31, 2 days after the posting. It's all about the sale, isn't it. Sucks! My device failed on the first charge and vendor's referring me to evolve; so now I'm waiting to hear from them to have this taken care of. This was a gift from my brother and I've told him to dispute payment to the vendor until the problem's resolved. The postings herein are helpful in trusting optimistic expectations. Thanks! Edited November 16, 2018 by makahiapo error in date Link to comment Share on other sites More sharing options...
JennS Posted November 17, 2018 Report Share Posted November 17, 2018 I own 5 of the Orion’s, love this device. But the first two I purchased when first released died this week. First one on Thursday and second one, yesterday. I opened a trouble ticket to find out how to go about sending them in to Evolve to be repaired. Does anyone know how long Evolve takes to respond? Thank god I have 3 others 1 Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 17, 2018 Report Share Posted November 17, 2018 7 hours ago, JennS said: I own 5 of the Orion’s, love this device. But the first two I purchased when first released died this week. First one on Thursday and second one, yesterday. I opened a trouble ticket to find out how to go about sending them in to Evolve to be repaired. Does anyone know how long Evolve takes to respond? Thank god I have 3 others Mine died within 1 month. But evolv is very fast!! I think they responded like 36hrs later... But dont worry they'll fix ur Device.... Link to comment Share on other sites More sharing options...
Michael Guercio Posted November 17, 2018 Report Share Posted November 17, 2018 On 11/16/2018 at 1:25 AM, makahiapo said: I got this from an on-line vendor with a purchase date of October 31, 2 days after the posting. It's all about the sale, isn't it. Sucks! My device failed on the first charge and vendor's referring me to evolve; so now I'm waiting to hear from them to have this taken care of. This was a gift from my brother and I've told him to dispute payment to the vendor until the problem's resolved. The postings herein are helpful in trusting optimistic expectations. Thanks! Since its a board issue Evolv is responsible.. But evolv is in u.s & only took 1 week to send & receive!! Hope all goes well for ya! Link to comment Share on other sites More sharing options...
ArminF Posted November 23, 2018 Report Share Posted November 23, 2018 Would please need a little help and how to check this on my Orion. Can i check this from the Production History? And if so is the "Board programmed" or the "Mod configured" the right detail? thank you very much armin 1 Link to comment Share on other sites More sharing options...
retird Posted November 23, 2018 Report Share Posted November 23, 2018 Evolv programs the board before shipping them to the mod makers and the mod makers configure the mod..... look here for the history you seek on your mod.... Link to comment Share on other sites More sharing options...
ArminF Posted November 23, 2018 Report Share Posted November 23, 2018 @retird thank you! This is the picture i posted. But is it the "Board programmed" or the "Mod configured" the right detail?" Board Programmed 27th September Mod configured 29th October 1 Link to comment Share on other sites More sharing options...
retird Posted November 23, 2018 Report Share Posted November 23, 2018 hum..... When Evolv manufactures the board they program it.... lets call this EVOLV's default program. Then the board can be installed by the mod maker into the mod. At this point the mod maker can, if they choose, make a limited number of changes (within limits and by using the Production Utility). When they configure the mod that is the Mod Configured date. Some mod makers make changes and some don't. EDIT: If you are referring to this portion of Brandon's original post:: Current production DNA Go devices shouldn’t be affected. If your board was made in October 2018 or later, it shouldn’t be at risk of ever exhibiting this issue. "Current production DNA Go devices shouldn’t be affected. If your board was made in October 2018 or later, it shouldn’t be at risk of ever exhibiting this issue." Link to comment Share on other sites More sharing options...
ArminF Posted November 23, 2018 Report Share Posted November 23, 2018 @retird Exactly i am refering to the Board was made in October. Just to be sure that this would mean "board programmed" not Mod configured. Ok, i my option i would love to hear it vice versa and would be out of the struggle. thanks retird! Link to comment Share on other sites More sharing options...
retird Posted November 23, 2018 Report Share Posted November 23, 2018 The board info picture you posted show the board was programmed by Evolv September 27, 2018 which is before October. Being programmed in late September by Evolv means the board was made prior to October. Of all the Go Boards to date here are the current stats: https://www.evolvapor.com/info/dna-go-stats Just because the board was made before October doesn't meal it will have a problem (note failure rates of the above link). 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now