Search the Community
Showing results for tags 'warranty'.
***in abscensce of anyone ending up providing sourced material, I'll leave a poll for those that don't know as well as to if you believe they would service the device or not. -- Bottom line is I'm not sure if I'm having battery issues as of late currently, or if I'm just vaping eayyy more than usual. (It has been, atleast since I've started to notice, just since upgrading my Original v2 'DNA Go' , to the 'Plus' firmware, and have begun using a little bit higher wattage) If my queries on the forums, & personal tests in device monitor, show that I do need to have it sent it to be serviced. ×How likely is it that it will be denied for their second "Rejections" criteria 'normal wear and tear'? , I ask because I have like, the most minor of scratches on one or maybe two of the edges, however; what I need serviced is completely unrelated, these are small scrapes from me holding it, I need the battery and/or port serviced. And 2nd: Is there anything in 'Escribe' I can change that would invalidate my warranty also?? I.E. 👇 I want to change the, whatever its called, 'maximum puff time' from 6 seconds to something more like 10 or 12 so I can hit the lower wattage longer than the higher for harder for coil BUT I know that's after turning on either researcher or 'manufacturer' options. (that second one sounds an awful lot like a form of invalidating your warranty through 'altering the software or firmware of the device' in a non consumer way? 😬 TL;DR: will super minor scratches (attached) invalidate my warranty request? Especially for something unrelated? (possibly battery/port) & Any settings in Escribe I could change (like manufacturer options) that would result in invalidated warranty? And what are they? (want to change puff time length from 6 seconds to 10) (also anyone know why the selection in escribe is to set puff time and it gives you a drop down with selections in seconds from 0 to 10? (OK I can't attach pics for whatever reason. But imagine literally the lightest of scratches maybe a mm across on two opposing corners only damage.)
So I am not sure how (possible juice leak?) but on one of my early prototypes mods I designed the T1 balanced tap out pin on my DNA 250c got arced and burnt up to where there is no longer any viable connection from the tap pin. I never use the USB to charge any of my mods, and I would like to keep using the chip to test builds I do. As long as I don't use the usb to charge is it ok to still use the chip with no connection to the positive from the T1 connection? Or does it also balance the amount of draw from each battery? I've never understood if which was the case. Any info would be great. I would like to get it fixed but I am not sure if that is something that would be covered under Warranty. The chip still functions just fine and the damage was limited to just the T1 connection pin. Thanks in advance for your help.